Refund policy
Return Policy
We want you to feel great in your Pilates socks! If you’re not 100% satisfied, we’ll help you with a smooth return process.
✅ Return Eligibility
-
Returns accepted within 30 days of delivery.
-
Items must be unworn, unwashed, and in original packaging.
-
Socks must be clean and free of wear, stains, or damage.
-
Final Sale items are not eligible for return.
🔁 How to Start a Return
To begin your return:
-
Visit our Returns Portal
-
Enter your order number and email address.
-
Follow the steps to submit your return request.
Or email us directly at info@pazzopilates.com with your order number and reason for return.
📦 Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
-
We recommend using a trackable shipping service for all returns.
💳 Refunds
-
Refunds are processed within 5–7 business days after we receive and inspect your return.
-
Refunds are issued to your original payment method.
-
Shipping fees from your original order are non-refundable.
🔄 Exchanges
We can process an exchange within 30 days on any unworn product still in the original packaging.
Just reach out to our support team at info@pazzopilates.com for guidance on how to process your exchange.
❤️ Damaged or Incorrect Items
If your order arrived damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.